Getting in touch

i-go books shall take all reasonable steps to protect your personal information.  For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA may be downloaded from: http://us-cdn.creamermedia.co.za/assets/articles/attachments/03569_promo…

i-go books may electronically collect, store and use some of your personal information, like : Name and Surname; Date of Birth; Sex; country of residence; address;  browsing and click habits; e-mail address; mobile number (if provided by you) this is for ease of use during subsequent visits to the website and to inform you about competitions and special offers from igobooks and/or its partners / affiliates; to verify your identity when transacting with igobooks to verify your identity to determine whether you are a registered Paygate user who has placed your credit card details on record with Paygate and to ensure that the goods are received by the addressee

Information detailed above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings.

You may elect not to receive any communications from igobooks and/or its partners / affiliates and this option will be presented to you in the website

Please note: i-go books shall not disclose your personal information unless you give us consent to. igobooks may compile, use and share any information that does not relate to any specific individual; and igobooks owns and retains all rights to non-personal statistical information collected and compiled by igobooks.co.za

RETURNS POLICY1. Refunds Generally1.1 Non-defective products – Your right to ‘cool off’You are entitled to cancel any purchase made via this Website within 7 days after your receipt of the product and to obtain a full purchase price refund subject to certain criteria and subject to being charged by the igbooks thereof for the return of the goods by following the returns procedure set out below. Note that although you are entitled to ‘cool off’ and cancel your purchase as aforesaid, you must return the product in the condition you received it.You cannot withdraw your order whereby you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.To withdraw your order you must notify i-go books in writing at i-go books, c/o Pinetown Printers, 16 Ivy Road, Pinetown, Kwa Zulu Natal, 3600. E-mail address dawnh@pinetownprinters.co.zaIf you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the igobooks return address at your own cost and risk unless the goods were supplied faulty or damaged. If you withdraw your order but igobooks has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to igobooks at the igobooks return address at your own cost and risk as soon as possible.You will only be entitled to a refund in respect of the exceptions listed above in the event and to the extent that any such refund is provided for under the express provisions of this Refund Policy herein below.NOTE: A R55 shipping & handling charge is applicable to non-defective returns.1.2 Late DeliveryIf a product purchased is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on 7 days notice to the seller.Should a product purchased be unavailable, the seller thereof must notify you and issue a full refund within 30 days after such notice.2. Refunds on purchases from igobooks.co.za2.1 Early Cancellations – Penalty Free*You are entitled to cancel (either in whole or in part) any sale without attracting any cancellation and/or administration charges if you cancel prior to the packaging of the products so sold.  Such early cancellations can only be effected online on your ‘my orders’ webpage (it being recorded that, the functionality for cancelling any sale will only be available for so long as you are entitled to cancel same on a penalty-free basis).* If timeously cancelled as aforesaid, you will be fully refunded in respect of such cancelled sale (including delivery charges), without any administrative or other charges being payable; provided that, should a sale only be partially cancelled and delivery charges as re-calculated on the value of the revised order exceed the delivery charges as calculated on the original order, you shall be liable for the amount of such excess delivery charges.NOTE: Íf you wish to return any non-defective product delivered to you for a refund as aforesaid, please do not remove the product from its original packaging. Remember that igobooks.co.za may hold you liable for any damage you cause to the product (including its packaging) while in your possession.Incorrect Product: If the incorrect Product is delivered to you by mistake (i.e. it is not the Product you purchased), please do not remove the Product from its original packaging, open or use the Product in any way. Please promptly contact the igobooks.co.za at +27 31 701 8019 to notify igobooks.co.za thereof, so that we can resolve the mistake by arranging to collect such Product from you and deliver the correct Product to you, as quickly as possible.NOTE: A R55 shipping & handling charge is applicable to non-defective returns.i-go books shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.2.2 Arranging ReturnsIf you want to return a product you have purchased from i-go books for any reason permitted under this Refund Policy, you must in all instances first notify igobooks thereof to inform us of the reason for your return by contacting us via either:

• our email at: dawnh@pinetownprinters.co.za
• or by telephone on 031 701 8019

Once you have successfully logged your return as aforesaid, igobooks will give you a reference number and arrange for the collection of the product from you. You must ensure that the Product to be collected by the courier is packed so as to comply with the following:

• the Product is properly protected;
• save where being returned due to being Defective, the Product is still in its original packaging, together with all accessories, instructions and documentation (if any), and in perfect condition for the purposes of resale and
• aforesaid Reference Number is accurately reflected on the courier’s collection slip.

IMPORTANT

• i-go books is not able to accept the return of any products which have not gone through the above process and/or are not accompanied by a valid Reference Number. Products returned without a valid Reference Number will not have been validly returned and may be sent back to you at your expense.
• Please treat products and packaging with due care. Igobooks may have to hold you liable for any damage you cause to a product (including its packaging) while in your possession.

2.3 Processing of Refunds

1. We will notify you of any refund of monies via email within a reasonable period of time. We will refund any monies to you using the same method used by you to pay for your purchase. We will usually process the refund to you as soon as possible and in any event within 30 days of your cancellation or the day we confirmed to you via email that you were entitled to a refund for the delivery of any defective igobooks.co.za Product. The provision of goods and services by igobooks.co.za is subject to availability. In cases of unavailability, igobooks.co.za will refund the client in full within 30 days..

Note that this applies to all purchases made on the i-go books Website (igobooks.co.za).CONDITIONS OF USEPlease read these conditions carefully before using i-go books. If you disagree with any of these conditions, please stop using i-go books as your continued use constitutes your agreement in these terms and conditions.You do not require notice of the amendment of these terms and conditions as each time you log onto the web site, you will conclude a new agreement with i-go booksWHO YOU ARE CONTRACTING WITH

• www.igobooks.co.za is owned and operated by i-go books, a division of Pinetown Printers (Pty) Ltd, registration number: 1969/000572/07 (hereinafter referred to as “i-go books” or “Website”).
• Visitors to igobooks.co.za including those Users who purchase any products on igobooks.co.za (“Purchasers”) are bound by these terms and conditions (“T&C’s”).

RESTRICTIONS OF SALEAge restrictionsYou must ensure that you and/or the person for whom you may be buying a product on the Website, meet any age restrictions applicable to such products ordered by you on the Website and that these restrictions are observed. For example, if you make a Website purchase of books for a child or for a friend, the onus is on you to ensure that the book is suitable for their age. i-go books will not be held liable in this regard, including your failure to provide accurate information in this regard when completing the Website account/membership registration process. Defects, Returns, Refunds & GuaranteesShould you not be satisfied with any book purchased by you on the Website because of a damaged, defective and incorrectly supplied product you may, under certain circumstances, be entitled to either a refund or replacement. Our Refund Policy regulates your rights in this regard, and how products are to be returned to us.DISCLAIMERi-go books nor representatives of i-go books shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the Website or the services or content provided from and through this Website. Furthermore, i-go books makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. Please report any possible malfunctions and errors you come across by e-mail to: info@igobooks.co.zaAlthough some of the books sold via the Website may be under warranty, the Website itself is supplied on an “as is” basis and has not been compiled or supplied to meet your individual requirements. It is your sole responsibility to satisfy yourself prior to accepting these T&C’s that the service available from and through this Website will meet your individual requirements and be compatible with your hardware and/or software.Information, ideas and opinions expressed on this Website should not be regarded as professional advice or the official opinion of i-go books and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Website.GOVERNING LAW AND JURISDICTIONThis Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the ‘Disputes’ clause of these T&C, you and igobooks submit to the non-exclusive jurisdiction of the South African courts.PRIVACYi-go books shall take all reasonable steps to protect your personal information.  For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA may be downloaded from: http://us-cdn.creamermedia.co.za/assets/articles/attachments/03569_promo…i-go books may electronically collect, store and use some of your personal information, like : Name and Surname; Date of Birth; Sex; country of residence; address;  browsing and click habits; e-mail address; mobile number (if provided by you) this is for ease of use during subsequent visits to the website and to inform you about competitions and special offers from igobooks and/or its partners / affiliates; to verify your identity when transacting with igobooks to verify your identity to determine whether you are a registered Paygate user who has placed your credit card details on record with Paygate and to ensure that the goods are received by the addresseeInformation detailed above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings.You may elect not to receive any communications from igobooks and/or its partners/affiliates and this option will be presented to you in the websitePlease note: igobooks shall not disclose your personal information unless you give us consent to. igobooks may compile, use and share any information that does not relate to any specific individual; and igobooks owns and retains all rights to non-personal statistical information collected and compiled by igobooks.co.zaSECURITYPlease do not deliver or attempt to deliver any damaging code to this Website or attempt to gain unauthorised access to any page on this Website. Any persons caught attempting to sabotage this website shall be prosecuted and civil damages shall be claimed in the event that igobooks suffers any damage or loss.You agree and warrant that your log-in name and password shall:

• be used for your personal use only; and
• not be disclosed to any third party.

i-go books will take all reasonable steps to ensure the integrity and security of the Website and back-office applications.All credit card transactions are Secure Socket Layers encrypted.  Please see www.paygate.co.za for more information. TERM AND TERMINATIONThese T&C’S shall commence from the date on which they are published on the Website and continue indefinitely, as amended by igobooks from time to time for so long as the Website exists and is operational, igobooks.co.za being entitled to terminate these T&C and/or shut down the Website at any time (subject to still processing any orders then already placed and accepted by i-go books). COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTSAny and all copyright subsisting in the Website, including these T&C”s, vests in i-go books and all rights not expressly granted are reserved.You may only download, view and print content from this Website for private and non-commercial purposes. To obtain permissions for the commercial use of any content on this Website e-mail us at info@igobooks.co.za or phone customer support on +27 (0)31 701 8019 for assistance.i-go books cannot screen or edit all the content available from the Website and igobooks will not accept any liability for illegal, defamatory or obscene content. Please  inform igobooks.co.za of any content that may be offensive or illegal.All the content, trademarks and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to i-go books and as such are protected from infringement by local and international legislation and treaties. ELECTRONIC COMMUNICATIONSWhen you visit the Website or send e-mails to i-go books, you consent to receiving communications from i-go books electronically and agree that all agreements, notices, disclosures and other communications sent by igobooks satisfy any legal requirements, including but not limited to the requirement that such communications should be “in writing”. HYPERLINKS, FRAMING, SPIDERS & CRAWLERSHyperlinks provided on this Website to non-i-go books sites are provided as is and i-go books does not necessarily agree with, edit or sponsor the content on such web pages.No person, business or web site may frame this site or any of the pages on this Website in any way whatsoever.No person, business or web site may use any technology to search and gain any information from this Website without the prior written permission of i-go books. INFORMATIONThe ECT Act states that when goods or services are offered by way of certain electronic transactions, the seller thereof must make certain information about it available to customers on websites where the goods or services are offered.i-go books information is as follows:Full name: igobooks.co.za, a division of Pinetown Printers (Proprietary) Limited, registered in South Africa, registration number 1969/000572/07Main business: Online retailerAddress for receipt of legal service: 16 Ivy Road, Pinetown, Kwa Zulu Natal, 3600, Republic of South AfricaOffice bearers: Mark Samouilhan (Director), David Southam (Manager)Webmaster: www.digitlab.co.zaWebsite: http://www.igobooks.co.zaOfficial email address:info@igobooks.co.zaPROATIA: The manual is published in terms of section 51 of the Promotion of Access to Information Act No 2 of 2000 can be downloaded here: www.info.gov.za/view/DownloadFileAction?id=68186Code of Conduct: not applicable Purchases from igobooks.co.zai-go books Products & AvailabilitySTOCK AVAILABILITYStocks of all our books do have a limitation to a degree. i-go books shall take all reasonable efforts to ensure that stock is available at all times, exceptions may occur when a book is on offer and we will take all reasonable efforts to make sure you are informed that offers thereof are discontinued, should they be. However, should i-go books be unable to fulfil any order placed by you at the advertised price due to stock having sold out, i-go books will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in the Refund Policy AGREEMENTS OF SALEPlacing a product in a shopping basket or adding it to a wishlist without completing the purchase cycle does not:

• constitute an agreement of sale; and/or
• constitute an order for such product,

therefore, i-go books may remove such book from the shopping basket or wishlist if stock becomes unavailable and you cannot hold i-g obooks liable if such book is not available when the purchase cycle is completed at a later stage. An agreement of sale only comes into effect if and when:

• you electronically submit a properly completed order for one or more products in your shopping basket; and
• payment is either authorised, or received by igobooks in its bank account

TERMINATION OF SALES & CANCELLATION OF ORDERS

• By igobooks.co.za: igobooks.co.za reserves the right to refuse to accept or process payment on any order, and/or to cancel any sale concluded between yourself and igobooks, in whole or in part, on notice to you. Igobooks.co.za shall only be liable to refund monies already paid by you and accepts no other liability which may arise as a result of such refusal to process any order/sale.
• By You: Save for certain exceptions and subject to certain charges you are entitled to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date (or if no delivery date is specified, beyond 30 days from the order date).

Please read the Refund Policy for further details. Amounts payable by YouPRICESThe price of each book is displayed with the book listing. In the event of a sale or special offer, the discounted price is displayed.DELIVERY COSTSThese differ depending on a variety of factors, including book type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs and delivery information current on our website.VALUE ADDED TAXThe Value Added Tax rate in South Africa is 14% and is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are beyond the borders of South Africa.ERRORSi-go books shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, i-go books will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.PAYMENT METHODSSubject to the exceptions listed below, your payment for any products ordered from igobooks.co.za must be made to igobooks bank account in any one of the following ways:Credit card and Debit card paymentsAt the time of placing the order, the transaction details are presented to the bank and payment is collected immediately. If bank’s authorisation is not obtained, the order will be cancelled. Bank deposits & Electronic Funds TransferIf you select the ‘pay via bank deposit’ button, instructions will be given on how to deposit monies into igobooks bank account and it would be subject to the following rules:

• the exact amount must be paid;
• the payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer;
• no transfers may be made from ATM’s;
• cheque deposits are subject to a clearing period.;
• no bank deposits are accepted from outside the borders of South Africa; and
• your order will be cancelled if you choose to pay by bank deposit and the amount due is not paid within 5 business days.
• For EFT’s our banking details are:i-go booksStandard BankBranch: PinetownBranch Code: 04 56 26Account Number: 302766847Ref: Quote your order number
• email proof of payment to info@igobooks.co.za

PaygateCredit and Debit card transactions will be acquired for igobooks via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details will be stored by igobooks separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.zaExceptions

• Pre-order products: Books advertised and displayed as being on pre-order (in that they can be ordered in advance of their public release date) can only be paid for by credit/debit card.

DELIVERIESigobooks.co.za delivers to addresses both within and beyond the borders of South Africa.Delivery PeriodsSouth AfricaAll igobooks.co.za items  are delivered under the following costs & conditions

• Overnight – igobooks.co.za offers a next-day delivery service on selected books if the total order weight is under 3KG but only for the main cities of Pretoria, Johannesburg, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit in South Africa and within a 50km radius thereof. Delivery to other destinations is usually within 2-3 working days. If all the items in your basket are next-day delivery products and the order is placed before midday, Monday to Friday, you will receive it the following day (eg: if you place your order before midday on Friday, delivery will be made on Monday).
• Economy Courier – usually 3-5  business days.
• Post Office  – up to 10 business days.

Outside the borders of South AfricaGoods to the following international destinations are sent as follows:

• African countries – delivery to a post office in such African country only;
• All other countries – via airmail parcel post or via courier (the costs of courier delivery usually being very high and determined POA).

Delivery usually takes place within 2 or 3 weeks after dispatch, however, seasonal peaks and delays at customs is outside the control of igobooks.co.za and deliveries may take up to 12 weeks.Important to Note

• Delivery periods are only regarded as having commenced upon payment confirmation being received by igobooks.
• If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order. If you wish to receive a book which offers next day delivery, within 24 hours you must order that or those books separately from the books requiring longer delivery times.
• igobooks makes every effort to ensure that the information supplied on the Website is accurate. If there are any delays or an item is out of stock, every reasonable effort will be made to keep the Purchaser informed.

PRE-ORDER PRODUCTS

• Pre-order products (being products you can order in advance of their public release date) will be handled separately, and will be shipped when ready. If you have any pre-orders in your basket together with other products, the basket will be split into different orders, and you may choose different delivery addresses for each order.

DELIVERY COSTS

• Orders over R250 delivery is free
• Orders over R250 with Economy Courier delivery is R75
• Orders under R250 delivery is R45
• Large Orders where weight exceeds 10kg’s is POA
• International Orders are R285 per kg up to a weight of 10kg’s

VOUCHERS AND COUPONSigobooks.co.za may make physical and/or electronic gift vouchers (“Vouchers”), as well as electronic promotional coupons (“Coupons”) available on the Website from time to time.GeneralVouchers and Coupons can only be redeemed –

• while they are valid, their expiry dates will not be extended;
• on the Website towards the purchase of igobooks products

Gift VouchersPhysical Vouchers can be purchased and will be delivered in the same way that igobooks.co.za products are, either on their own or together with other products.However, if you place any electronic Vouchers in your shopping basket with other goods, the system will split the basket contents into two orders (one for the goods, and one for the electronic Voucher/s). Payment for the electronic Voucher/s will also be obtained from the bank immediately.Vouchers cannot be –

• used to purchase other Vouchers or Coupons;
• exchanged for cash or
• transferred or assigned to any other person once already partially redeemed towards a purchase.

Please note that certain Vouchers may be product-specific in that they can only be used to purchase specific igobooks.co.za products listed on the Website. DELIVERY CHARGESi-go books delivers within South Africa and Internationally. Occasionally we offer Delivery promotions which may run for specified periods and these will be advertised on the website. Delivery charges on orders placed from igobooks.co.za at other times will be calculated according to these conditions:Delivery within South Africa

• Delivery charges are calculated automatically on the total value and weight of all products included in an order, when the order is created.
• The cost of delivery within the borders of South Africa is as follows:
  • If the total weight of an order is under 10Kg:
    • where the value of the goods in the order is more than R250.00 (after promotional vouchers, magazine subscriptions, bill payments and special discounts have been deducted) – there is no delivery charge;
    • where the value of the goods in the order is less than R250.00 – the delivery charge is R55.00 for courier delivery, and R35.00 for post office delivery.
  • If the total weight of an order is 10Kg or more, but less than 18Kg: the delivery charge is R65.00.
  • If the total weight of the order is 18Kg or more, the delivery charge is R67.50 plus R0.5025 per kilogram over 18Kg.
  • Irrespective of product weight, delivery is free for pre-order products over R385.00 in value.
• Note that the South African Post Office only accepts parcels with a maximum weight of 30Kg.

International Delivery

• The cost of delivery outside the borders of South Africa is payable in South African Rands. The following minimum delivery charges are payable, per order, irrespective of the value of the products ordered:
  • Namibia – R 65.00;
  • African countries (excl Namibia) – R 199.00;
  • United Kingdom – R 120.00;
  • Other International deliveries – R180.00.
• Note that the actual delivery charges are subject to increase based on the weight of the order, once packaged for shipment.

RETURNS POLICY1. Refunds Generally1.1 Non-defective products – Your right to ‘cool off’You are entitled to cancel any purchase made via this Website within 7 days after your receipt of the product and to obtain a full purchase price refund subject to certain criteria and subject to being charged by the igbooks thereof for the return of the goods by following the returns procedure set out below. Note that although you are entitled to ‘cool off’ and cancel your purchase as aforesaid, you must return the product in the condition you received it.You cannot withdraw your order whereby you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.To withdraw your order you must notify i-go books in writing at i-go books, c/o Pinetown Printers, 16 Ivy Road, Pinetown, Kwa Zulu Natal, 3600. E-mail address info@igobooks.co.zaIf you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the igobooks return address at your own cost and risk unless the goods were supplied faulty or damaged. If you withdraw your order but igobooks has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to igobooks at the igobooks return address at your own cost and risk as soon as possible.You will only be entitled to a refund in respect of the exceptions listed above in the event and to the extent that any such refund is provided for under the express provisions of this Refund Policy herein below.NOTE: A R55 shipping & handling charge is applicable to non-defective returns. 1.2 Late DeliveryIf a product purchased is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on 7 days notice to the seller.Should a product purchased be unavailable, the seller thereof must notify you and issue a full refund within 30 days after such notice. 2. Refunds on purchases from igobooks.co.za2.1 Early Cancellations – Penalty Free*You are entitled to cancel (either in whole or in part) any sale without attracting any cancellation and/or administration charges if you cancel prior to the packaging of the products so sold.  Such early cancellations can only be effected online on your ‘my orders’ webpage (it being recorded that, the functionality for cancelling any sale will only be available for so long as you are entitled to cancel same on a penalty-free basis).* If timeously cancelled as aforesaid, you will be fully refunded in respect of such cancelled sale (including delivery charges), without any administrative or other charges being payable; provided that, should a sale only be partially cancelled and delivery charges as re-calculated on the value of the revised order exceed the delivery charges as calculated on the original order, you shall be liable for the amount of such excess delivery charges. NOTE: Íf you wish to return any non-defective product delivered to you for a refund as aforesaid, please do not remove the product from its original packaging. Remember that igobooks.co.za may hold you liable for any damage you cause to the product (including its packaging) while in your possession. Incorrect Product: If the incorrect Product is delivered to you by mistake (i.e. it is not the Product you purchased), please do not remove the Product from its original packaging, open or use the Product in any way. Please promptly contact the igobooks.co.za at +27 31 701 8019 to notify igobooks.co.za thereof, so that we can resolve the mistake by arranging to collect such Product from you and deliver the correct Product to you, as quickly as possible.NOTE: A R55 shipping & handling charge is applicable to non-defective returns.i-go books shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.  2.2 Arranging ReturnsIf you want to return a product you have purchased from i-go books for any reason permitted under this Refund Policy, you must in all instances first notify igobooks thereof to inform us of the reason for your return by contacting us via either:

• our email at: info@igobooks.co.za
• or by telephone on 031 701 8019

Once you have successfully logged your return as aforesaid, igobooks will give you a reference number and arrange for the collection of the product from you. You must ensure that the Product to be collected by the courier is packed so as to comply with the following:

• the Product is properly protected;
• save where being returned due to being Defective, the Product is still in its original packaging, together with all accessories, instructions and documentation (if any), and in perfect condition for the purposes of resale and
• aforesaid Reference Number is accurately reflected on the courier’s collection slip.

IMPORTANT

• i-go books is not able to accept the return of any products which have not gone through the above process and/or are not accompanied by a valid Reference Number. Products returned without a valid Reference Number will not have been validly returned and may be sent back to you at your expense.
• Please treat products and packaging with due care. Igobooks may have to hold you liable for any damage you cause to a product (including its packaging) while in your possession.

2.3 Processing of Refunds

1. We will notify you of any refund of monies via email within a reasonable period of time. We will refund any monies to you using the same method used by you to pay for your purchase. We will usually process the refund to you as soon as possible and in any event within 30 days of your cancellation or the day we confirmed to you via email that you were entitled to a refund for the delivery of any defective igobooks.co.za Product. The provision of goods and services by igobooks.co.za is subject to availability. In cases of unavailability, igobooks.co.za will refund the client in full within 30 days..